Standard products sold are warranted by Sunway, Inc. (Sunway), only to Purchasers for resale or for use in business or original equipment manufacture, free from defects in workmanship and/or materials and will perform their intended function under normal installation for a period of one (1) year after date of purchase unless otherwise stated in product listing in the current Sunway catalog or literature – provided the failure was not caused by accident or deliberate misuse. Any part which is determined by Sunway to be defective in material or workmanship after inspection and returned to Sunway or an authorized, by Sunway, location, shipping costs prepaid, will be, as the exclusive remedy, repaired or replaced with a new part at Sunway’s option during the warranty period.
The Purchaser must contact Sunway directly in writing for any warranty claim to be processed (Sunway may request a photograph). In order to process warranty claims, the following is required: specific nature and date of problem, proof of purchase, and manufacturing date code of the part.
Returns must follow Sunway’s return policy. The repaired or replacement product will be returned to customer at Sunway’s expense via standard ground shipment to 48 contiguous states or via Sunway’s choice of carrier where applicable.
Sunway makes no other warranty, expressed or implied, for associated damages, labor costs, shipping and handling charges, or any condition occurring as a result of improper installation, repair, or replacement of the Part or on conditions occurring after installation by the Purchaser including and without limitation, the purchaser’s misapplication of the product. In no event shall our liability under this warranty exceed the original purchase price of the product determined to be defective.
Custom products carry no warranty unless specifically agreed to in writing through Sunway.