Free Shipping is to your Dock or Drop Ship delivery to your building or residence. Drop Shipping does not include a lift gate (gets the product off of the truck). We can usually provide over the 1st threshold delivery or inside delivery to a particular office suite at an additional cost. Please contact our office via email at firstname.lastname@example.org to obtain a quote for this additional service. (We do not mark up our cost).
Shipping is usually initiated within 3 to 7 business days of the receipt of a completed order, (one in which the payment has been made or credit approved, any shipping or installation quotations acknowledged and approved, and no outstanding questions or issues are unresolved). Special orders will require an additional amount of time, (usually 3 to 5 weeks). Transit times depend on the relative distances from the various shipping points as well as the carriers used. We provide tracking information which enable you to track your order on-line and obtain an estimated arrival date. Transit time usually runs 3 to 10 business days again dependant on your proximity to the shipping origin.