Regency Seating products are warrantied against manufacturers defect in material and workmanship for the usable life of the product for the original owner, as defined as follows:
One year – RTA and power components
Two years – gas cylinders, control mechanisms, upholstery and foam
Five years – “Accessories,” chair bases, metal and wood chair frames, casters, glides, any and all wood or polymer based components
Ten years – All laminate, wood or veneer casegoods, metal desk pedestals, metal shelving units, metal table legs and bases, and carts
To Obtain Service Under the Warranty
Should any component be found to be defective, the customer should contact the dealer that originally sold them the product. The dealer will gather information on the product, including the product number or name, nature of the defect, original sale date, and conditions product is being used, along with the defective product or part. The dealer will provide this information to Regency Seating Inc.’s customer service department along with their proof of purchase, who will determine whether a replacement part or product is to be provided free of charge under warranty. The dealer will return the defective part or product freight prepaid to Regency Seating Inc. Upon receipt of the defective part or product, a replacement will be sent to the dealer.
Failure to provide the requested information – including proof of purchase – or to return the defective part will result in the request for a warranty part or product to be rejected.
Exclusions
This warranty does not apply to the following:
Normal “wear and tear”, which are to be expected over the course of ownership.
Seating products used for more than 8 hours in a given day or 40 hours in a given week with the exception of the Conley 24/7 Chair.
Seating products used by persons weighing over the maximum capacity of 275 lbs. with the exception of the 4400 Zeng stack chair, Duraforce B&T chair, Conley 24/7 chair, 407-VAM Victor B&T chair, tested to 400 lbs, the OMG002 Omega mesh and OMG004 Omega leather chair tested to 330 lbs.
Products used for rental purposes.
Damaged caused by the carrier in transit (which should be handled per the receiving instructions below) or damage caused during installation or assembly.
Failures due the negligence of the customer to properly assemble or regularly maintain (including but not limited to cleaning, lubricating, tightening all screws, bolts and cams every 3-6 months) their product.
Variations in leather and wood finished which are to be expected due to their nature as natural materials.
Products which have been altered, are missing components, or have been assembled in a manner inconsistent with the manufacturer- provided assembly instructions.
The warranty applies only to products. Regency Seating Inc. is in no way responsible for loss, inconvenience, or other damages or expenses resulting from a product defect. This warranty is valid in the USA only.
