HIGH POINT FURNITURE INC.
LIMITED LIFETIME WARRANTY Subject to the terms, conditions and exceptions stated below, High Point Furniture Industries, Inc. (“HPFI”), warrants that each finished product or separate component or part which it sells after April 1, 2001 (“Product”) will be free from defects in material and workmanship, when subject to normal commercial usage, for so long as the Product is owned by the original purchaser. If the Product is sold by HPFI to a retailer or dealer, the “original purchaser” shall be the purchaser of the Product from the retailer or dealer. Otherwise, the “original purchaser” shall be the purchaser of the Product from HPFI. The original purchaser may not assign this warranty to any other person or entity. Exceptions: High-Wear Parts - High-wear parts such as glides, gas cylinders, casters, ergonomic chair components, polymer-based components, and user-adjustable work surface mechanisms are warranted against defects in material and workmanship only for a period of five years (three years on recliner mechanisms and casters) from the date on which the Product is sold by HPFI or until the product is no longer owned by the original purchaser, whichever is the shorter time period. Veneer Finishes - Veneer finishes are warranted against defects in material and workmanship only for a period of three years from the date on which the Product is sold by HPFI or until the product is no longer owned by the original purchaser, whichever is the shorter time period. Electrical Components - Electrical components are not warranted by HPFI, but may have warranties from the electrical component manufacturer. Fabrics - Careful consideration is given to our selection of standard fabric offerings. The fabrics we have selected offer the best in appearance, durability and value; however, since we have no control over the environment, cleaning or other conditions which may affect colorfastness or durability, we cannot warrant fabrics beyond any warranty which may be provided to us by the fabric supplier. Customer's own materials (COM) selected by and used at the request of a customer, are not warranted. Exclusions: This warranty does not apply and no other warranty applies to: - Normal wear and tear, which is to be expected over the course of ownership.
- Damage caused by the carrier in-transit, which will be handled under freight policy.
- Damage caused by or during installation.
- Modifications or attachments to the Product that do not have the prior written approval of HPFI.
- Products that are not installed or used or maintained in accordance with Product instructions and warnings.
- Damage caused by neglect or misuse of a Product.
- Products used for personal or household use (all products are intended for commercial usage) or for rental purposes.
Normal Commercial Usage- The Products are designed and manufactured for normal commercial usage. Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour workweek. To the extent that a Product is used in a manner exceeding normal commercial usage, the warranty will be invalidated or HPFI may, at its option, elect to reduce the applicable warranty period on a pro-rated basis. Chairs used or designated 24/7 have a warranty of five (5) years. Color Variations and Finishes- Some natural variations occurring in wood, leather or other natural materials are inherent to their character, and cannot be avoided. Therefore they are not considered defects in material or workmanship and are not the basis for a warranty claim. HPFI does not warrant the color-fastness or matching of colors or grains or textures of such materials. Except as set forth above, HPFI makes no express warranties with respect to its products. HPFI makes no implied representations or warranties with respect to its products, their condition, merchantability, fitness for any particular purpose or use by the purchaser. HPFI furnishes the above limited express warranty in lieu of all other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose. No oral representations or samples provided by HPFI to any retailer, dealer or purchaser will create any express or implied warranties with respect to products sold by HPFI. Remedies- If any defect in the workmanship and material of any Product appears within the applicable warranty period, HPFI will, at its option, repair or replace the Product, at no charge, upon examination of the Product and verification by HPFI or its authorized representative of the defect and of compliance with the warranty requirements and conditions. The Purchaser must provide such cooperation and information as HPFI or the authorized representative may reasonably request to process the warranty claim. IN THE EVENT OF ANY DEFECT IN ANY PRODUCT SOLD BY HPFI OR ANY BREACH OF THE LIMITED EXPRESS WARRANTY DESCRIBED ABOVE, THE SOLE REMEDY FOR SUCH DEFECT AND/OR BREACH SHALL BE AS STATED IN THIS PARAGRAPH, AND IN NO EVENT SHALL THE DEALER OR RETAILER THAT PURCHASED THE PRODUCT FROM HPFI OR THE ORIGINAL PURCHASER OF THE PRODUCT FROM THE DEALER OR RETAILER, BE ENTITLED TO RECOVER FROM HPFI ANY DAMAGES, INCLUDING DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, LOST PROFITS, DOWNTIME OR OTHER DAMAGES OF ANY NATURE WHATSOEVER ARISING FROM BREACH OF WARRANTY OR THE CONDITION, FUNCTION OR USE OF THE PRODUCT. Application of Current Warranty and Prior Warranties This express limited warranty applies only to Products sold by HPFI on or after April 1, 2001. HPFI has improved its warranty coverage and Products over the years. Products sold by HPFI before April 1, 2001 were covered by the warranty in effect at the time of manufacture and sale. Please see table below for general information pertaining to warranty coverage periods (measured from date of sale by HPFI) for Products sold before April 1, 2001. Further information concerning terms and conditions of prior warranties are available upon request to HPFI. These warranties are made by HPFI only to authorized dealers and retailers acquiring Products directly from HPFI and the original purchaser of the Product as defined above. |